Support

Write to desteksancaktutan@gmail.com — a person reads it. Add the Support ID from Settings; tapping the row copies it, and it is the only way to find your purchase when there is no account.

"We couldn't see your body clearly"

The analysis needs the whole body in frame, from head to feet, in fitted clothes and even light. Stand a few steps from the camera, avoid mirrors and strong backlight, and take all three angles — front, side and back — the same way. A cropped or dark photo is refused rather than guessed at.

The scores look too low, or too high

Every score is an estimate from a photograph. Pose, light, clothing and distance all move it, so compare analyses taken under the same conditions. The scoring method is fixed and encouraging by design; it is a starting point for training, not a verdict.

Why does the analysis ask me to subscribe?

Every analysis and every generated programme is an AI call that costs real money, so those are part of FitMax Premium. The app shows the price and period before you buy anything. The exercise library, workout logging and your saved reports stay open without a subscription.

I subscribed, but the app still asks me to pay

Use Restore purchases in Settings. Store confirmation can take a moment to reach the app. If it persists, email us with your Support ID.

Cancel a subscription, or get a refund

Both are handled by the store, not by us: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments & subscriptions. Cancelling stops the next renewal and does not refund the current period. Deleting your data does not cancel the subscription.

The report is in the wrong language

A report is written in the language the app was set to when you ran it, and a saved report keeps that language. Change the app language and run a new analysis to get one in the new language.

My old reports are gone

Reports and photos live only on the phone: they are excluded from iCloud backup on purpose and there is no cloud copy. Deleting the app, or using Delete my data in Settings, removes them permanently.

Delete my data

Delete your data — on the phone, or by email for the anonymous purchase identifier.